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Frequently Asked Questions

How do I buy books at TheStorez.com?
You can search for the book that you are looking for by using the search box located in every page. Once you have located your book, you can add it to your shopping cart by Clicking the 'Add to Cart' button. If you wish to order more books, you can continue shopping and add more books to your cart. Once you are done, you can then click 'Proceed to Checkout' button or the 'Checkout' link. Your checkout process now starts and you can now enter your billing and shipping information, choose your shipping method, add gift messages if any, choose your preferred payment mode (Credit Card / Net Banking / Cheque or Draft), review order summary and then place the order. If you choose Credit Card or Debit Card to pay, you will be taken to a Verisign secured ICICI Payment Gateway to safely make us a payment. If you choose Net banking, you will be taken to a secure payment processor, CC Avenue. Once you have made the payment, you will be redirected to our website and you will receive an order confirmation number. We will do our best to ship the book as per the indicated time of shipping and as per your chosen shipping method. As soon as we ship your order, you will receive a shipped confirmation mail from us and the order will be delivered at your doorstep.

If you have not located the book you are looking for, kindly visit our Offline Book Enquiries section to give us details of the book you are looking for, and we will search offline to locate it for you.
How safe is it to shop on TheStorez.com with a credit card?
Its 100% safe to shop at TheStorez.com. We now accept credit card / debit card payments through ICICI Bank's secure 128-bit SSL+ encryption. We also have the services of CC Avenue's Payment Gateway to process net banking transactions most securely using industry standard 128-bit SSL encryption. Both ICICI'S Payseal and CC Avenue Payment Gateway servers are authenticated by Verisign and is among the leading payment gateway service providers in India.
How safe is my personal information with TheStorez.com?
When you register with us, we safely store your contact information and shipping addresses so that it becomes very convenient for you when you purchase again with us in the future. Since your contact information is our database, you need not enter your contact and shipping information a second time. We strongly respect the privacy of our customers and you can be rest assured that we do not share your information with any third party for whatsoever reason. To know more about our privacy policy, please visit Privacy Policy.
What is a shopping cart?
A shopping cart has the list of items that you wish to purchase now. You can add as many items as you like to the Shopping Cart. When you click on the "Add to Cart" button near any item, the item will be moved to your shopping cart. You can view the cart amount (excluding shipping charges) and the recently added items on your cart through the sidebar titled "My Cart" in every page. If you wish to view all the products in your shopping cart or edit it, you can easily do so by clicking the My Cart link available at the top right of every page.

When you have finished shopping, you can then proceed to checkout to enter your billing and shipping information, pay securely through our payment gateway and place the order.
What is a Wish List?
A wish list has the list of items that you would like to consider purchasing at a later point in time. Whenever you wish to purchase them, you can conveniently move the items in your wishlist to your shopping cart and checkout.

Since we need to store information on your prefered items, we require you to be registered and logged in when you either add items to wish list or retrieve items from your wishlist. If you are a new customer and would like to register with us, you can do so by clicking the Log In link available at the top right of every page.
What is a checkout?
Checkout is the last step in making an online purchase. You enter the address for delivery and review your order on this step before being taken to the payment gateway.
What are your shipping charges?
You can choose any of the following shipping methods during the checkout process.
Super Saver Shipping: Costs Rs 25 for the first item and Rs 15 for every additional item in order. Clubs multiple items in your order and economically ships them in minimum number of shipments. May take 2-3 days more than Standard Shipping. If you have added free offer books, only Rs 2 will be added as postage charge for every free book.
Standard Shipping: Costs Rs 25 for each item in your order. Ships items individually or together within the indicated shipping time of each item in the order. If you have added free offer books, only Rs 2 will be added as postage charge for every free book.

Shipping cost will be added to your cart total during the checkout process. All our prices are inclusive of taxes, and no other charges are there. We have partnered with reputed Indian and Multinational shipping companies and we use this shipping charge to safely and quickly deliver your orders to you. Once we ship your order, we also provide you a link to track the location of your consignment so you are informed at all times about the delivery status.
Do you charge any extra charges like sales tax, octroi etc.?
Our prices include all applicable taxes and levies. Hence, you will not be charged for anything other than the discounted price for the book plus the shipping charge. For more details on the shipping charges, please read What are your shipping charges?
Do I need to register with you to be able to purchase books?
No. You can purchase books without registering with us. You can choose to checkout as a guest. If you wish to know the advantages of registering with us, please read What are the advantages of registering with us?
What are the advantages of registering with us?
Once you register with us, you can log in to access your account dashboard. From your account dashboard you have the ability to view a snapshot of your recent account activity and update your account information. From your account dashboard, you can edit Contact Information, Billing and Shipping Addresses, Newsletter Subscription. You can also view your Shopping Cart, the status of your Recent Orders and the Product Reviews you have added.

When you register with us, we safely store your contact information and shipping addresses so that it becomes very convenient for you when you purchase again with us in the future as you need not enter your contact and shipping information a second time. You can be rest assured that we dont share your contact information with any third party for whatsoever reason. To know more about our privacy policy, please visit Privacy Policy.
How to Register with TheStorez.com?
You can easily register by clicking the Log In link available in the top right of every page. Click "Create an Account" available under "New Customers" window and then enter your Name, Contact Information and Login Information. Click "Submit" and you are done!
How to log in TheStorez.com?
If you have already registered with us, you can log-in by clicking the Log In link available in the top right of every page. Enter your username (full email address) and the password you provided during registration under the "Registered Customers" window and click "Login" and you are done!
I have a coupon code. How do I use it?
Search for the books you require and 'Add them to Cart'. On the Shopping Cart page, you will notice a separate box titled 'Discount Codes'. Enter your coupon code and click on 'Apply'. This will add the discounts and the amount on the shopping cart total would have been reduced by the discounted amount. Proceed to checkout and complete your order. Please note that some coupon codes are valid for specific periods and for logged in users only.
What's My Account Dashboard?
After you register with us, you can log in to access your account dashboard. From your account dashboard you have the ability to view a snapshot of your recent account activity and update your account information. From your account dashboard, you can edit Contact Information, Billing and Shipping Addresses and your Newsletter Subscription. You can also view your Shopping Cart, the status of your Recent Orders and the Product Reviews you have added.
What is Recommend to a Friend?
When you are viewing the details of any book in our website, you will find a "Recommend to a friend" link and you can click it and send email messages to your friends to let them know about the book along with your comments on it.
Do you deliver to locations outside India?
At present, we dont deliver books to locations outside India. Our customers from India and abroad can buy books for delivery to any Shipping Address in India.
What are the ways by which I can pay for your order?
There are multiple ways in which you can make a payment for your order. They are:
1. Credit Cards: All VISA / MasterCard credit cards are accepted at TheStorez.com. You can safely make us a payment online using your credit cards through our ICICI Payment Gateway.
2. Debit Cards: The following VISA / MasterCard debit cards have been authorized by the banks for online shopping: ICICI Bank Ltd, State Bank of India, HDFC Bank Limited, Axis Bank Limited, Indian Overseas Bank, Standard Chartered Bank, Corporation Bank, The Karur Vysya Bank Ltd, Kotak Bank Ecard, Deutsche Bank AG, City Union Bank Ltd, United Bank Of India, The Cosmos Co-Op Bank Limited. You can safely make us a payment online using any of the above debit cards through our ICICI Payment Gateway.
2.Internet Banking: You can also pay through the netbanking facility of the following banks: ABN AMRO Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda (Retail Banking & Corporate Banking), Bank of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, City Union Bank, Deutsche Bank, Federal Bank, HDFC Bank, ICICI Bank, IndusInd Bank, IDBI Bank, J & K Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, Punjab National Bank (Corporate Banking), Bank of Rajasthan, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Union Bank Of India, Vijaya Bank and Yes Bank. Choose Internet Banking when you checkout and you will be redirected to CC Avenue Secure Payment Gateway, from where you can choose to pay through your internet-enabled banking account.
3. At Par Cheque / DD / Money Order: Prepare a cheque or demand draft or money order in favour of TheStorez.com payable at Chennai and send it to us at the following address. Please quote the order number, customer name and contact telephone number on the reverse of the cheque or the demand draft or the money order.

Address for Cheque / Demand Draft / Money Order:
TheStorez.com
AA 86, New No 11/E,
3rd main road, 4th cross street,
Anna Nagar,
Chennai - 600 040
Ph: +91-9940638038

4. E-Cheque / Electronic Fund Transfer (NEFT): You can make us an instant electronic fund transfer to our following bank account. A/C No: 602705500092, Account Name: TheStorez.com, Bank: ICICI, Branch: Anna Nagar, IFSC Code: ICIC0006027. Once you do a e-transfer, please send us an email quoting your order number, so we can start processing the order.
Do you accept international credit cards on TheStorez.com?
Yes. All Visa, MasterCard credit cards are accepted at TheStorez.com. You can safely make us a payment online using your credit cards through our ICICI Payment Gateway.
Is there any minimum order value when I shop at TheStorez?
No. There is no minimum order value at TheStorez.com. You can order for as little as you wish and enjoy the same discounts on your orders.
Can I cancel an order or change the order after it is placed?
Yes. You can cancel your order before it is despatched from our end. If you wish to cancel your order, you need to email us at books@thestorez.com or call us at +91-9940638038 with your order confirmation number. If we havent despatched your order at the time of your cancellation, we will readily accomodate your cancellation request and start the process to refund you the full bill amount.
How do I check the current status of my orders?
This service requires user registration. If you have not registered with us, kindly register by clicking the Log In link available at the top right of every page. Once you are logged in, you can click My Account to view your Account Dashboard. Click the My Orders link available under the "My Account" menu on the left. Your orders will be displayed here and your order status can be checked from here.
How do I contact you regarding any queries that I might have or to know my order status?
  • You can leave us a message by Clicking the Contact Us link available in the bottom right of every page and leaving us a message.
  • Email: You can email us at books@thestorez.com.
  • Phone: You can call us at +91-9940638038.
What do I do in case I receive a defective / damaged book from TheStorez.com?
We take a lot of care in ensuring you receive your books in very good condition. But in the rare event that you receive a defective / damaged item from TheStorez.com, we will replace the book with another copy of the book. Please email us at books@thestorez.com with your order number and the item that you want us to replace. When we ship out the replacement item to you, we will also have the defective / damaged item picked from you at our cost.
Can I return a product ordered from TheStorez.com?
You can return to us any unopened item in its original packaging within 7 days of receiving your shipment. If you wish to return any unopened item that has been delivered to you, you can do so by mailing us at books@thestorez.com and then sending the book to us at the following address. As soon as we recieve the book, we will immediately refund you the cost of the returned item excluding the shipping cost.

Address for Order Returns:
TheStorez.com Customer Service
AA 86, New No 11/E,
3rd main road, 4th cross street,
Anna Nagar,
Chennai - 600 040
Ph: +91-9940638038
 
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